Frequently Asked Questions
Find answers to common questions about our products and services
How do I determine my correct size?
Please refer to our comprehensive size guide located on each product page to find your perfect fit based on body measurements.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly; however, you can request a cancellation within 1 hour of placement by contacting our support team.
Are your materials sustainably sourced?
Biltwell Inc. is committed to ethical fashion. We partner with suppliers who adhere to strict environmental and fair labor standards.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location.
How should I care for my Biltwell garments?
To ensure longevity, we recommend following the specific care instructions found on the inner label of each garment.
What should I do if my item arrives damaged?
Please contact us immediately at [email protected] with photos of the damage so we can arrange a replacement.